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Privacy Policy Tracey Ezard Pty Ltd is committed to providing quality services to our clients. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information, what information is collected and when and how it is used. Tracey Ezard Pty Ltd is a data collector of your information and if required, can be contacted at suzie@traceyezard.com for any queries on this policy. What is collected and what is it used for? Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, roles/positions, organisation names, email addresses and phone numbers. This Personal Information is obtained in many ways including correspondence by telephone, by email, via our website www.traceyezard.com, private messages on social media, from cookies and from third parties. We don’t guarantee website links or the policies of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing including Tracey’s newsletter. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or clicking unsubscribe in our email publications. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Third Parties Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Log Files Tracey Ezard Pty Ltd follows a standard procedure of using log files. These files log visitors when they visit our websites. All hosting companies do this as a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site and tracking users' movement on the website. Cookies Tracey Ezard Pty Ltd websites use 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customizing our web page content based on visitors' browser type and/or other information. Children's Information Tracey Ezard Pty Ltd does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Sensitive Information Sensitive information is defined to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information such as sex life and sexual orientation, genetic data or biometric data where processed to uniquely identify a person. Tracey Ezard Pty Ltd does not collect or use sensitive information under the above definition. If sensitive information is required it will be collected direct with you voluntarily and only with your consent; or where required or authorised by law. Disclosure of Personal Information We may disclose your personal information to third parties if we are under a duty to disclose or share your personal information, in order to comply with any legal regulations or good governance obligations. Security of Personal Information Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. International transfer Your personal information is stored in Australia. If you are in the European Economic Area, this means your data will be processed in what is one of the “third countries”. It is important to understand that “third countries” are not deemed by the European Commission to have adequate legal protections for personal information. Access to your Personal Information You may access the Personal Information we hold about you to update and/or correct it. If you wish to access your Personal Information, please contact us at suzie@traceyezard.com. Tracey Ezard Pty Ltd will not charge any fee for your access request. If you are a resident of the European Economic Area (EEA), you have certain data protection rights including the following: • The right to access, update or to delete the information we have on you. • The right of rectification. • The right to object. • The right of restriction. • The right to data portability • The right to withdraw consent In order to protect your Personal Information, we may require identification from you before releasing the requested information. Maintaining the Quality of your Personal Information It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. Policy Updates This Policy may change from time to time and is available on our website. Consent By accessing our website, you consent to our Privacy Policy and its terms. Privacy Policy Complaints and Enquiries If you have any queries or complaints about our Privacy Policy please contact us at: PO Box 484, Canterbury, Victoria, 3126, Australia tracey@traceyezard.com 0417 317 563